Shipping policy

Free shipping on orders over €250, worldwide. Below that, shipping is calculated at checkout based on your address.

Where we ship from

Orders ship from our warehouses in Ukraine or Spain, depending on stock. Occasionally one order ships in two parcels, each with its own tracking.

Dispatch

Orders placed before 14:00 Spain time (CET/CEST), Monday to Friday, ship the same working day. Later orders ship the next working day. We email you your tracking number when your order ships.

Delivery time

Europe: usually 3–7 working days after dispatch. Rest of the world: usually 5–12 working days after dispatch. Delays can happen at peak times or in customs.

Taxes and duties

• EU: prices include VAT. There's nothing more to pay on delivery — including for parcels sent from Ukraine, where we pay the import VAT.
• Outside the EU: no EU VAT is charged. Your country may charge import duties, taxes or carrier handling fees on delivery; these are paid by you.

If a parcel is refused because of unpaid duties or taxes, we refund the order once it's back with us, minus the original shipping cost and any return charges from the carrier.

Address

Please check your address at checkout. To change it, email us as soon as possible — we can't change it once the parcel has left.

Failed delivery

If a parcel comes back to us because of a carrier error, we reship it free of charge. If it comes back because the address was wrong, delivery was refused or the parcel wasn't collected, we refund the order minus the original shipping cost; a reshipment would be at your cost.

Damaged or wrong items

See our Refund Policy.

Questions: info@downtheroad.cc